- Reviews
- Questions
United States United StatesGluten free brownies
The brownies were tasty but very small. They are more like petit fours, as 24 of them arrived in a 6x8 inch box. I’m actually happy the order was delayed for weeks as these were to be a gift and I would have been embarrassed by the size. I’m happy to support a new business but the product is very expensive for what you get.
United StatesThe best desert out there
When you get the alert that Blondery has restocked I can only say RUN to her site and order! I have to be gluten-free so I’m a regular for the Brooklyn Blackouts but everything else looks so amazing. In fact people should just order and enjoy for me :). The packaging is chic, the shopping experience is easy and I think it’s one of the best ways to treat yourself.
United States United StatesReally good, but...
The product was very yummy, but because it’s pricey, I ration them out to my children. LOL! However, I may or may not purchase again simply because I forgot to utilize a discount code at check out, and after contacting customer service, the store wouldn’t honor the discount, but said I could use the code on future orders. Well, I wanted to order two different shipments for family members in different states), but because (I guess) it did not meet the minimum price for that particular code, I couldn’t use the code anyway... For me, Customer service is more important than the cost of an item. If I were given the reimbursement for the initial item, I would not have any problem purchasing these as gifts for my family...Even without a discount. I’m always willing to pay more if customer service is superior... for example, Zappos.
WHEN SHOULD I ORDER?
We are unable to hold your order until a future date. Everything is baked fresh to order every week. If you would like your order for a particular occasion then you should order at least one week in advance. Our products can be frozen for up to 3 months and it will NOT compromise the integrity of the product.
CAN I SUBSTITUE A FLAVOR? CAN I SWITCH BOXES AFTER I ORDER? CAN I REQUEST A REFUND IF I DON'T LIKE WHAT I ORDER?
There are no refunds. No cancellations. No returns. No Exchanges. No substitutions of any kind. But why would you want to?
PLEASE DOUBLE-CHECK IF YOUR SHIPPING ADDRESS IS CORRECT. If your payment goes through and you received an order confirmation then you do not need to inform us if your billing address was wrong.
WHEN WILL MY ORDER SHIP? WHEN WILL MY ORDER BE DELIVERED?
We ship orders Monday - Thursday. If you purchased a pre-order it will ship within the stated timeframe. Please DO NOT email us and ask when your order will ship. This slows us down.
DOUBLE-CHECK YOUR EMAIL ADDRESS. We are unable to accommodate address changes.
Please provide a secure address where you can receive your order.
We cannot control the mail. Please know that we do everything we can to ensure your treats arrive on time. We will mail your treats by 2-day Express or Overnight. If there is a delay in arrival, we will work with the courier to get you your treats ASAP, but the mail isn't perfect. We promise to do our part. We are not responsible for delayed packages.
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