We do not offer returns on items. Due to the perishable nature of our products, when the checkout is complete, the buyer has agreed to receive all products in the state of which they arrive. Once an item has been purchased, we do not accept responsibility for third-party carrier delays or delivery issues.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
There are certain situations where a, replacement item, partial, or full refund may be granted, such as the following:
: (if applicable)
* an incorrect item was received by the buyer from what was ordered
* an item was received in a condition that is unsafe to consume. This does not include issues or damage to products that have occurred in transit.
To complete the process for a replacement, we require a receipt or proof of purchase and a photo of the incorrect or unsafe product, with a description of the issue sent to email@example.com. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you opt for a replacement, we will send an item of the same or lesser value.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be eligible for refunds if applicable, unfortunately sale items cannot be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.